Due to increased regulations, financial institutions are coming under more pressure to evidence these compliance obligations. This will have to be achieved by either re-using client data/documentation, or by conducting a fresh collection of data/documents from clients to ensure compliance - this is known as Regulatory Client Outreach.
The amount of regulatory client data that needs to be collected and kept up-to-date is bigger and more complex than current data gathering and client data management processes can handle. This then leads to manual, time-consuming and error-prone processes.
This paper explores the core operational and internal challenges that currently make the process of Regulatory Client Outreach a logistical nightmare for financial institutions. It further explores a proposed ‘best practice' approach by automating aspects of the client management process.