An effective IT Governance process is built upon a strong engagement between IT and business. Often, the decisions that need to be made regarding IT investments revolve around the services IT delivers to the business. Today’s CIOs, however, are still struggling to deliver services that meet the needs of their customers. The lack of a single system of record to understand costs, benefits and the tradeoffs among them makes it difficult for CIOs to have a fact-based dialogue with the business.
Without the ability to relate services delivered to customers in their terms, IT will continue to face a credibility and communication gap with customers.
Read this white paper from Computer Associates to see how the obstacles to stronger business performance and efficiency can be cleared.