Multi-national insurance companies like Zurich Insurance constantly handle massive volumes of data that is aggregated from numerous IT systems. This information helps the organisation make better risk related decisions, and therefore, giving them the ability to service their customers effectively and limited their exposure to risk.
Servicing Nordic corporate customers, Zurich had different needs for risk analysis and reporting compared to other divisions. This case study looks at the importance that Zurich placed on their information technology to meet those needs. For them to remain market leaders they needed to make a few improvements and overcome a number of challenges. Mainly, improving risk assessment and linking current insurance systems to perform fast and flexible analyses.
This case study looks at the key challenges they faced and how the right information technology ensured they were overcome.